Seattle Reviews

I got a volume application and I don’t think I could ever live without extensions again😍 Hong did amazing on my hair she’s so attentive to detail, very kind, engaged in conversation, and was very professional and well educated. Oscar the manager and Alyssa were very friendly and sweet too! They were doing a client next to me that I watched go from a short pixie cut to a cute bob with a few pops of color she was very satisfied as well! What a great friendly professional place. Highly recommend I really loved my first experience. I will definitely be back for life 😄 I’m hooked

Lauren Carey

1649370465

The staff at the Mermaid seattle location are incredible and make it such a fun experience for me to get my hair done. Beyond that you guys have incredible products and your team is extremely knowledgeable.

Danielle Mack

1642785025

They had to cancel my first appointment due to a snow storm dumping about 6 to 12 inches of snow on the ground which is understandable. They called and texted and emailed me to make sure I was aware of the cancelation and booked me a new appointment. The night before my new appointment we got a light dusting of snow overnight, by morning roads and sidewalks were clear. I left for my appointment, I had no trouble on the roads, even got there about 10 minutes early, but no one was at the salon. I checked my phone no texts canceling my appointment, I had received no calls from them. I tried calling them, left a message, tried texting them, no response. I started looking at my email while I waited outside and find am email from them that was sent out just two hours before my appointment telling me they had to close due to the snow that I had no trouble in, and that they had to cancel my appointment again! No offers to rebook, no texts, no phone call, just a simple last minute email that I didn't even see till after I was already there! The roads look pretty clear to me. I needed to get this done over the holiday break, now I don't know when I'll be able to get in for an appointment! Lousy customer service with a second cancelation!I was eventually able to get in for the consultation and get my extensions in without any further problems. Their stylists are amazing and do a phenomenal job! Appointment booking might be a bit of a problem, I wish they had better weekend hours, but they do a great job.

Chaille Watson

1618530268

I never thought hair was that important to me. Cameron, Oscar, and Kelly gave me hair that really changed my perception of myself. They advised me on finding a great color for my skin tone and eyes, and I have clip-ins that give me the long, thick hair I've never had. They are also incredibly kind and great at improvising if, like me, you just don't really like your hair and not sure what to do about it. They don't pressure you to buy anything at all. If you have fine, limp hair that often breaks apart and you've been thinking of experimenting with extensions, I highly recommend this place.

Seattle Reviews

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